Maraka Support Policy

1)     Introduction

At Maraka, we are committed to providing a seamless customer experience when buying on our platform. This is why we have provided a robust support policy for our valued customers. This policy will guide you through the principles and procedures for addressing concerns and inquiries promptly and effectively.

2)     Contact Channels

Customers can reach our support team through the following channels

·        Customer support email: Support@maraka.ng

·        Live chat (available on our website during working hours)

·        Whatsapp only line (09066975898)

Our support team works during regular business hours of 9AM – 5PM. Our commitment to you is to respond to all inquiries within 24 hours.

3)     Types of Support Request       

We handle all types of support requests

·        Order inquiries

·        Product Information

·        Payment Assistance

·        Technical Support

·        Returns and Refunds

·        General Inquiries

4)     Customer Responsibility

Please provide the following information when reaching out in order to facilitate a smooth support process

·        Order number

·        Detailed description of the issue

·        Contact information 

5)     Response Time

Our commitment to you is to acknowledge, respond and resolve support inquiries within 24 hours. In complex situations such as that involving a third party, resolution time might vary. We would however keep customers informed until a resolution is reached.

6)     Escalation Procedure

If a customer is dissatisfied with the initial procedure provided, they may request an escalation. Escalated inquiries would be reviewed by a senior support staff to ensure a fair and thorough assessment.

7)     Return and Refund Policy

Check on the website for details concerning our return and refund policy. The support team is more than happy to answer any questions customers might have concerning this policy.

8)     Privacy and Security

Maraka takes privacy and security very seriously. Check on the website for comprehensive details concerning our privacy policy.

9)     Customer Feedback

Customers are encouraged to share suggestions, experience and concerns to support@maraka.ng. These feedbacks would help Maraka to improve on its services.

10)  Service Availability

FAQs and user guides are available to resolve queries when the support team is not available to do so. The support team only operates during the standard business hours of 9AM – 5PM.

We appreciate the trust that our customers have in Maraka so we are committed to providing exceptional customer service and support while our customers shop on our platforms. We will always be transparent and accountable in serving you.